What can I complain about?
If you are not happy with your care or support from Children’s Services you have a right to make a complaint. A complaint might be about:
- A decision that has been made about you
- The actions or behaviour of your Social Worker
- Delays in assessing you or providing support
- The level of contact you have with your family
- Any other matter relating to your care.
Who can complain?
Children’s Services should have a policy setting out how you can make a complaint and how the complaint will be handled. You have a right to make a complaint if:
- You are looked after by the Local Authority
- You are a child in need
- You are a child leaving care
- You are under a Special Guardianship Order
- You have been adopted.
Even if you are not listed above you may still be able to make a complaint and should contact your Local Authority.
Usually you will have to make a complaint within a year after the event you are complaining about.
You can make a complaint online, in person, on the phone or by letter.
How will a complaint be handled?
There are three stages to the complaint:
- Resolving it informally – talking about the issue to try and reach a solution.
- Formal investigation – an investigating officer and independent person will investigate the situation
- Review panel – the complaint and the investigation is considered by a panel of three independent people.
What might happen after the complaint?
You may be able to:
- Get Children’s Services to change their mind and to agree with what you want
- Get money as compensation
- Freeze a decision relating to your care e.g. stop you moving to another foster home.