Privacy policy

Coram Children’s Legal Centre offers a confidential service. When a caller provides us with their name, address & phone number it will remain confidential and not be passed on to third parties.

However, in exceptional circumstances where a caller gives information that suggests either themselves or a person they are calling about is at serious risk of harm, then a breach of confidentiality may be necessary in order to protect that person.

Call Recording

All advice calls are not recorded. Please note however that some calls to Coram Children’s Legal Centre are recorded. This is to ensure that the highest quality of call handling is maintained.

In the interests of confidentiality these records will only be accessible by Coram Children’s Legal Centre management unless further action needs to be taken and the record produced to a third party. All records will be destroyed after three months unless still in use.

What information we collect

LawStuff collects the following kinds of information from people visiting this website:

  1. Feedback (through e-mail)
  2. Queries and customer satisfaction survey results (via this website)
  3. Site usage information, using cookies and page tagging techniques

How we use your information

All information we collect from you is treated with the strictest confidentiality, we do not share your personal information, unless required to do so by law. Information collected by us is used to

  1. Improve the content and design of the website
  2. Monitor usage of our services
  3. Contact visitors (with their permission)

We will never share your information with other organisations for marketing, market research or commercial purposes without your express permission. Lawstuff doesn’t pass on your personal information to any other website.

Other websites

Lawstuff contains links to and from websites. This privacy policy applies only to Child Law Advice.

Data Protection Notice

Under the Data Protection Act, Coram Children’s Legal Centre must protect any information collected from you. Coram Children’s Legal Centre uses leading technologies and encryption software to protect your data and keeps strict security standards to prevent any unauthorised access to it.

Asking for information LawStuff holds about you

If you provide personal information through one of our services, it may be collected and stored by the team that administers Child Law Advice & LawStuff.  For a copy of any information collected about you through any of the above methods, please e-mail CLAS@coramclc.org.uk.

Your information is stored securely in a case management system database. We do not share this information with third parties unless these is an exceptional circumstance(see above).

Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse webs traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to make sure that the site reflects your needs. We only use this information for statistical analysis purposes. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most webs browsers automatically accept cookies but you can usually modify your browser settings to decline cookies if you prefer. If you want to prevent our cookies being stored on your computer in future, you may do so by referring to your internet browser’s instructions. You can do this by clicking on the “help” menu. Please note, however, that if you disable our cookies you may not be able to access certain services or facilities on our site and your use of our site may be restricted. Further information on deleting or controlling cookies is available at www.aboutcookies.org.

Coram Children’s Legal Centre
Coram Community Campus
48 Mecklenburgh Square
London WC1N 2QA

Registered charity no: 281222