The Service

• Lawstuff is a digital first service with a contact form available.
• We have free information pages on our website. Our online resources are available 24/7.
• If you have clarifying questions after consulting the resources available you can contact us via our contact form.
• The Service is closed on bank holidays and during the Christmas period.
• Please note we do ask for your name, address and telephone number in order to advise in line with our safeguarding policy (see below). However, if you are not comfortable disclosing this information we will provide you with advice. If you do provide this information, we will ask for your consent to hold your personal information on our system. We hold details on our system to help improve our service and to access previous case notes if you contact us again in the future to prevent us needing to take the same information which you have already provided. Please view our privacy notice for further details on how we store and use personal information.
• If you find it difficult to speak English, please let us know when you submit the contact form, and we will arrange for an interpreter to be available when we call you.
• If we refer you to a third party we are not responsible for the service that they provide.

What we cannot provide

• We cannot provide our opinion or provide a second opinion.
• We cannot provide advice if you have instructed legal representation to deal with the subject matter you are contacting us in relation to.
• We cannot provide advice if you live outside of England.
• We cannot provide legal representation or face-to-face advice.
• We cannot provide advice on any financial issues including child benefit and child maintenance.
• We cannot provide advice on merits of appeals.
• We cannot provide advice to professionals in relation to what you should be doing in your professional capacity.
• We cannot provide advice to students in relation to any research.
• We cannot draft court forms, school admission appeals or any other documents.

Feedback

• If you have any suggestions for our service, please complete the form which can be found here.

Safeguarding

As a charity dedicated to promoting and protecting the rights of children and young people we have a dedicated safeguarding policy in place. As such, we request that you provide us with their full name, address and telephone number in order for us to provide advice. This information is not shared with any third party unless:

• We have concerns that a child or young person is at risk of harm
• We have a safeguarding concern regarding an adult
• We are ordered to by way of a Court Order

Confidentiality

Coram Children’s Legal Centre offers a confidential service. When a caller provides us with their name, address & phone number it will remain confidential and not be passed on to third parties.

However, in exceptional circumstances confidentiality may be broken if:

• We have concerns that a young person is at risk of harm.
• We have a safeguarding concern regarding an adult.
• We are ordered to by way of a Court Order.

Complaints

The Child Law Advice service tries to meet the highest standards. For this reason, we take any complaints we receive very seriously and encourage people to bring it to our attention if they are dissatisfied with our service. You have the right to complain at any time to the CLAS Manager. For details on how to do so, please view the CLAS complaints policy 2024.